Privacy Policy

Last update: 31-01-2021

The present policy was drafted to inform any concerned parties about the use of their PII (Personally Identifiable Information) online. The EU law on privacy and security of information defines PII as details that may be used separately or in combination with other info for the purpose of identifying, contacting or locating a particular person or identifying individuals in a given context. We ask you to read carefully our policy on privacy in order to understand how we gather, protect, use and handle your PII in connection with our internet site.

We have updated our privacy policy to be compliant with the GDPR.

Personal information collected from users visiting our website/blog/application

Our site does not gather information from its visitors. Any personal identifiers are anonymized. If you do not wish to be tracked anonymously as well. Cases in which information is collected from you:

Information will be collected if you are filling in a form and/or entering data on our website.

Use of collected information:

The information collected from visitors when they register, purchase goods and services, sign up to receive our bulletin, participate in marketing communication or a survey, browse the site or use particular features may be used for the following purposes:

1) To respond better to your service requests as a customer;

2) To distribute a survey, promotion, contest or other features of the website;

3) To process efficiently your transactions;

4) To send enquiries asking you to review or rate our products or services;

5) For follow up after correspondence (phone/email inquiries, live chat).

Which data we collect

The data the client provides to us through the contact form, such as, email address, name, telephone number and or message details.

Calls may be recorded for training purposes.

Storage of contact data:

The data will be stored for a maximum of 1 year. The data will be stored in protected environments. We make usage of encryption services for data storage.

Sharing data:

Data sent in a contact form might be shared with partners in different jurisdictions whom can assist you with your required services. The data may be shared with official parties in case of an order confirmation; such as a notary, the chamber of commerce (company register) or financial regulators.

Right of insight:

You have the right to request the personal data we have on your person, and have the right to request us to delete the data. This applies to all data, as long as it is not required for us to store under the WWFT (local AML regulations.).

Since we do not store your contact information on our website, please send us an email at info@teragrupo.com if you would like us to erase data you may have submitted in the past.

Protection of collected information

We provide information and articles only.
We do not ask for numbers of credit cards.
We regularly scan for malware.
We perform vulnerability scans.
We make usage of a firewall.
We make usage of SSL technology
We make usage of 2 factor authentication solutions compliant with GDPR.

Our company has adopted a number of measures for maintaining the security of personal information provided by users when they place their orders. A payment gateway processes all transactions; therefore such details are not processed or stored on our company’s servers.

We do not Use cookies.

Links to third parties:

No services or products of third parties are included in our site.

Protection of privacy:

Our site can be visited anonymously.

Once we create the privacy policy, we will publish a link on the homepage or at least on the 1st significant page of our website after entry.

The link to our policy regarding privacy protection can be found as specified above and has “Privacy” included in its name.

In case of any changes to the policy, a notification will be published on its page.

You can always amend your personal details by accessing your account.

Handling of DNT signals

Behavioral tracking by third parties:

It is important to mention that our website does not allow tracking of behavior by third parties.

Complaints:

If you have any complaints about our data processing or storing, please write us directly and we will take adequate measures.

Fair practice for handling information:

The European guidelines on privacy are in the basis of the Dutch privacy law. The concepts included in these guidelines have also played an important role with respect to the adoption of laws on data protection worldwide. Understanding the principles of fair practice and their implementation is essential to achieve compliance with the numerous laws protecting personal data.

In case of a breach in data security we shall take action as required by the existing Fair Practices by posting a notification on the site within seven working days.

Our company also complies with the principle of redress according to which all individuals are entitled to pursue their rights in a legal manner against data processors and collectors failing to follow the law. The principle supports the enforceable rights of individuals against the use of their personal data and allows them to ask governmental agencies and courts to prosecute and/or investigate cases of data processor non-compliance.

To any information request you can either contact us by email or by mail directed to:

FMD TERA INTERNATIONAL HOLDING, B.V.

VIJZELSTRAAT 68 - 78.

AMSTERDAM, 107 HL

THE NETHERLANDS